Terms & Conditions

Privacy

1. Please review our Privacy Policy, which also governs your visit to our website, to understand our practices.

Quotes

1. By either emailing acceptance of a quotation, paying the requested deposit of a quotation or by verbal instruction to proceed with a quotation you are confirming that you are contracting Yardscape Limited to undertake the services described in this quotation on the terms set out below and that you have the authority to have these services carried out on the property described.
2. Yardscape Limited reserves the right to withdraw a quotation before it is accepted. If this quotation has not been accepted, it will lapse without notice 30 days after it is given.
3. The price or prices provided for in the quotation exclude GST, which must be paid by you in addition to the price or prices quoted. Unless specified.
4. Dump fees are an estimate only. Any additional charges incurred for dumping will be invoiced out at our standard dumping rates.
5. Amendments to the services described and the price provided for in the quotation must be made in writing and agreed by both parties.

Payment

1. A 25% non-refundable deposit is required prior to work commencing.
2. All services are carried out on a cash basis unless otherwise agreed. Payment is due 7 days after the completion of the requested services and can be made by bank deposit or bank transfer.  20th of the Month accounts, invoice payment is required on or before the 20th of the following Month from when the invoice is dated.
3. All goods/materials remain the property of Yardscape Limited until payment is received in full.
4. Please retain your invoice for your proof of purchase for warranty purposes.
5. ​Outstanding invoices/accounts that are overdue by 30 days or more will incur a weekly late payment fee of 10% of the outstanding amount owed
6. Outstanding invoices/accounts that are overdue by 60 days will be sent a warning letter alerting you to the fact you have 30 days to make payment of all outstanding amounts or a debt recovery agency will be utilised to recover the debt
7. Any costs (debt recovery fees, penalty interest etc) incurred to recover outstanding invoices/accounts will be incurred by the account holder or person/company the invoice is made out to

Returns / Refunds

1.  Change your mind? Due to the nature of our products/services Yardscape will not process a refund for change of mind.

Services

1. Damage to any underground services such as pipes or cables (water, power, telecom etc) shall be the responsibility of the property owner unless the exact location of such services is supplied to Yardscape Limited. A cable location service can be provided if required at an additional cost.
2. Quotations are free, (this includes one site visit only). If more site visits are needed there will be an hourly rate of $55 per hour + GST charged.
3. Quotations for tree felling are based on the assumption that the trees are free from metal, stone or other hidden obstructions. In the event of a tree being impossible to fell in the normal manner, the company reserve the right to increase the price in accordance with its standard fees and charges.
   
4. Yardscape will carry out our best practices when planting new plants. Once plants are in the ground it is the responsibility of the home owner to ensure these plants are maintained for  healthy growth.
5. Stump grinding involves the removal of the stump to a depth of 150mm, but does not include the removal of lateral roots or stump grindings, unless specified otherwise.
6. While Yardscape Limited will carry out best practice methods in trimming / topping, Yardscape Limited cannot guarantee the survival of the trimmed / topped trees and will not be liable for any financial reimbursement for the cost of the loss of the tree/trees or for any other loss. Debris is left where it falls unless requested by the owner at an additional cost.
7. Whilst all care will be taken, where cutting, saw and grinding blades are used damage to property i.e. fences, windows, buildings are the owners responsibility.
8. Firewood left on site will be in rings but not split unless specifically included in the services described in this quotation. All lengths are approximate.
9. Fence, gate and/or post installations are based on unobstructed ground. Unforeseen obstructions may incur extra charges.
10. Fence timber whether wet or dry has a shrinkage factor, this shrinkage is out of Yardscape's control and therefore Yardscape Limited can not be held accountable for shrinkage of timber and intern does not accept this as a reason not to complete payment.
11. Any timber work constructed by Yardscape, is not Yardscapes responsibility if it warps or bows due to any outside matters. Yardscape will not be held responsible replacing these materials, unless agreed upon by Yardscape.
12. The owner accepts full responsibility for their driveways and paths and understands that to carry out work specified in the contract, it may be necessary to use heavy machinery that could cause damage to their own driveways or pathways and paths. The contractor will not be liable to you or any third party for any damages caused to driveways or pathways or other property.
13. The owner accepts full responsibility for identifying and Warrening their services (water, sewage, gas, power and phone lines) and understands that to carry out work specified in the contract, it may be necessary to use digging machinery (e.g. post hole borer) that could cause damage to their services. The contractor will not be held liable if these services are not clearly Warrened to you or any third party for any damages caused to the services.
14. While the contractor will carry out best practice methods in relocating trees, Yardscape Limited cannot guarantee the survival of the relocated tree/trees and will not be liable for any financial reimbursement for the cost of the relocation or for the loss of the tree/trees or for any other loss.
15. While the contractor will carry out best practice methods in placing concrete, Yardscape Limited cannot guarantee that the concrete will not be disturbed due to factors out of their control, once the concrete has been placed it is the owners responsibility to ensure that the concrete is not disturbed for the time period stated by the contractor. The Contractor cannot guarantee the colour match of concrete that may be adjacent and / or laid on different days. Concrete can move, which may cause cracking, regardless of expansion cuts, or mesh in the slab, this is out of our control, and Yardscape are not responsible to replace any concrete due to this factor. Any jobs older than 12months old, are non negotiable due to these reasons. We are happy to be contacted to have a look, and give a fair and reasonable opinion on this matter only.
16. While the contractor will carry out best practice methods in ground preparation, leveling of top soil and seeding grass. Yardscape Limited cannot guarantee the survival of the grass seed and will not be liable for any financial reimbursement for the cost of the ground preparation, leveling of top soil and seeding grass. Yardscape Limited cannot guarantee that the leveling of top soil will remain level in the advent of any acts of nature (i.e. heavy rain), if this does occur there may be an additional charge to rectify. 
17. When laying pavers, colour variances are beyond our control. Pavers can change in colour due to weathering and outdoor environments. Yardscape will not be responsible for any discolouration / or mottling due to this factor.
18. It is the responsibility of the property owner to identify any protected trees on the property and gain the necessary consents required unless Yardscape Limited is authorised by the property owner to undertake this service.
19. It is the responsibility of the property owner to define all boundaries.
20. Investigation of Private Covenants and Boundaries shall be the responsibility of the Client and Yardscape Limited shall not be liable to you or to any third party for a breach of any such Covenant or Boundary. The Client must obtain written permission from all tree owner’s prior to Yardscape Limited commencing work.
21. All warranties and representations including those expressed or implied by law in respect of the services supplied are excluded to the extent permitted by law. Yardscape Limited shall not be liable for any indirect or consequential loss of any kind and Yardscape Limited’s total liability in relation to the services supplied is limited to refunding the price paid for the services.
22. Where you are acquiring the services for business purposes, the Consumer Guarantees Act shall not apply.
23. You understand that information given by you to Yardscape Limited will be held by Yardscape Limited and used by Yardscape Limited in fulfilling its obligations in respect of the services and may be used to offer you other services provided by Yardscape Limited. You may ask for access to, and request correction of, any of your personal information held by Yardscape Limited.
24. Act of God, any Acts of God that damage any service/product offered by Yardscape Limited void any warrenty offered by Yardscape Limited due to the extreme nature of these events. Yardscape Limited can not be expected to repair/replace under warrenty any service/product offered prior to the Act of God.